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ShopLevers Privacy Policy

Last updated: March 2025

ShopLevers ("we," "our," or "us") operates the ShopLevers platform and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read it carefully.

1. Introduction

ShopLevers is an analytics platform for automotive repair shops. We help shop owners and staff connect their shop management systems, view dashboards and insights, and use AI-powered tools to understand their business data. By using the Service, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account information: When you register, we collect your full name, email address, company name, phone number, and password. You may optionally provide your website.
  • Payment and billing: When you subscribe or update payment methods, we receive billing-related information (e.g., card brand, last four digits) through our payment processor. We do not store full payment card numbers.
  • Shop connection: When you connect your shop (e.g., Tekmetric, Protractor), we store connection details and identifiers needed to sync and display your shop data.
  • Communications: If you contact support or submit forms (e.g., help requests for shop connection), we keep the content of those communications and associated contact details.

2.2 Information We Collect Automatically

  • Usage and session data: We use session and authentication tokens (e.g., cookies or similar technology) to keep you logged in and to operate the Service securely.
  • Log data: Our servers and infrastructure may log requests (e.g., IP address, timestamps, endpoints) for security, debugging, and operational purposes.

2.3 Data From Connected Systems

When you connect a shop management system (such as Tekmetric or Protractor), we import and process data from that system on your behalf. This may include:

  • Repair orders, appointments, and service lines
  • Customer and vehicle information
  • Employee and technician data
  • Sales, labor, parts, and other business metrics

We use this data only to provide the Service (analytics, dashboards, signals, AI insights) and as described in this policy and our agreements with you.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your account and authenticate you
  • Provide the Service (dashboards, signals, AI chat, reports, and related features)
  • Process subscriptions and payments
  • Sync and process data from your connected shop systems
  • Send you transactional emails (e.g., welcome, email verification, password reset, billing)
  • Respond to support requests and communicate with you about the Service
  • Improve, secure, and operate the Service (e.g., monitoring, debugging, analytics)
  • Comply with legal obligations and enforce our terms

We do not sell your personal information.

4. Sharing and Third-Party Services

We share or make your information available only as follows:

  • Service providers: We use third-party services that process data on our behalf, including: Stripe (payment processing), SendGrid or similar (email), Google Cloud (hosting, databases, messaging), Tekmetric/Protractor and similar (shop integrations), and QuickBooks or similar (accounting integrations) when you use those features.
  • Legal and safety: We may disclose information if required by law, court order, or government request, or to protect the rights, safety, or property of ShopLevers, our users, or others.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy commitments.

We require service providers to use your information only to perform services for us and in accordance with applicable data protection laws.

5. Cookies and Similar Technologies

We use session and authentication mechanisms (including cookies or similar technologies) to keep you signed in, remember your preferences where applicable, and secure the Service. You can control cookies through your browser settings. Disabling or blocking certain cookies may affect your ability to use the Service.

6. Data Security

We implement technical and organizational measures to protect your information, including encryption in transit and at rest where applicable, access controls, and secure development practices. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

7. Data Retention

  • Account data: We retain your account and profile information for as long as your account is active and as needed to provide the Service and comply with legal obligations.
  • Shop and business data: Data imported from your connected systems is retained as long as the connection is active and as needed for the Service; we may retain some data for a limited period after disconnection for backup, recovery, or legal purposes.
  • Logs and backups: We may retain logs and backup data for a limited period for security and operations.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your data, to opt out of marketing, and to object to or restrict certain processing. To exercise these rights, contact us at support@shoplevers.com. We will respond in accordance with applicable law. You may also have the right to lodge a complaint with a supervisory authority in your country.

9. International Data Transfers

The Service is operated from the United States. If you are outside the U.S., your information may be transferred to and processed in the U.S. or other countries where our service providers operate. We take steps to ensure that such transfers are subject to appropriate safeguards where required by law.

10. Children's Privacy

The Service is not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. If changes are material, we may provide additional notice (e.g., by email or a notice in the Service). Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our privacy practices, or to exercise your rights:

  • Email: support@shoplevers.com
  • Website: https://shoplevers.com

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