Back to ShopLevers

End-User License Agreement

Last updated: March 2025

This End-User License Agreement ("EULA" or "Agreement") is a legal agreement between you ("you," "your," or "User") and ShopLevers ("we," "our," or "ShopLevers") governing your access to and use of the ShopLevers platform, website, applications, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by this Agreement. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to this Agreement.

1. Grant of License

1.1 License

Subject to your compliance with this Agreement and payment of applicable fees, ShopLevers grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

1.2 Restrictions

You may not:

  • copy, modify, or create derivative works of the Service or any part of it;
  • reverse engineer, decompile, or attempt to derive the source code of the Service;
  • rent, lease, lend, sell, sublicense, or otherwise transfer your access to any third party;
  • use the Service for any illegal purpose or in violation of any applicable law;
  • remove or alter any proprietary notices on the Service; or
  • use the Service to build a competing product or service.

2. Account and Eligibility

Account. You must register for an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

Eligibility. You must be at least 18 years old and have the legal capacity to enter into this Agreement. By using the Service, you represent that you meet these requirements.

Multiple Users. If your subscription permits multiple users or locations, you are responsible for ensuring that each user complies with this Agreement.

3. Subscription, Payment, and Renewal

Subscription. Access to the Service is provided on a subscription basis. Subscription terms, pricing, and features are described on our website and in your plan selection. We may offer different plans (e.g., Analyze, Automate, Enterprise) with different capabilities and limits.

Payment. You agree to pay all fees associated with your subscription in accordance with the billing frequency (e.g., monthly or annual) you selected. Payments are processed by our third-party payment provider (e.g., Stripe). You authorize us to charge the payment method on file for recurring fees until you cancel.

Renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. We will charge the then-current rate for the next period.

Price Changes. We may change subscription fees upon reasonable notice. Continued use of the Service after the effective date of a fee change constitutes acceptance of the new fees.

Refunds. Unless otherwise required by law or stated in a separate refund policy, fees are non-refundable. We may, in our sole discretion, issue refunds or credits in exceptional circumstances.

Taxes. You are responsible for any applicable taxes (e.g., sales, use, VAT) unless we are required by law to collect them.

4. Acceptable Use

Permitted Use. You may use the Service only for lawful purposes and in accordance with this Agreement and any applicable documentation or policies we provide.

Prohibited Conduct. You may not: (a) use the Service in any way that violates applicable law or the rights of others; (b) upload, transmit, or process data that infringes intellectual property, privacy, or other rights, or that is defamatory, obscene, or harmful; (c) attempt to gain unauthorized access to the Service, other accounts, or our systems or networks; (d) interfere with or disrupt the integrity or performance of the Service; (e) use the Service to send spam or unsolicited communications; or (f) use automated means (e.g., scraping, bots) to access the Service except as we expressly permit.

Enforcement. We may suspend or terminate your access if we reasonably believe you have violated this Agreement or pose a risk to the Service or other users.

5. Your Data and Privacy

Your Data. You retain ownership of the data you submit to the Service ("Your Data"), including data imported from your connected shop management or accounting systems. You grant us a limited license to use, store, and process Your Data solely to provide, improve, and secure the Service and as described in our Privacy Policy.

Privacy. Our collection and use of personal information is described in our Privacy Policy at https://shoplevers.com/privacy. By using the Service, you consent to such collection and use.

Security. We implement reasonable technical and organizational measures to protect Your Data. You are responsible for maintaining the security of your account and any credentials used to connect third-party systems (e.g., shop management, accounting) to the Service.

6. Intellectual Property

ShopLevers. The Service, including its software, design, text, graphics, and other content (other than Your Data), and all related intellectual property rights, are owned by ShopLevers or its licensors. This Agreement does not grant you any rights to our trademarks, trade names, or branding.

Feedback. If you provide feedback, suggestions, or ideas about the Service, we may use them without obligation to you.

7. Third-Party Services

The Service may integrate with or link to third-party services (e.g., Tekmetric, Protractor, QuickBooks, Stripe). Your use of those services is subject to their respective terms and policies. We are not responsible for third-party services or their availability, accuracy, or content.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOU USE THE SERVICE AT YOUR OWN RISK. WE DO NOT PROVIDE PROFESSIONAL ADVICE (E.G., LEGAL, TAX, ACCOUNTING); ANY INSIGHTS OR RECOMMENDATIONS FROM THE SERVICE ARE FOR INFORMATIONAL PURPOSES ONLY.

9. Limitation of Liability

9.1 Exclusion. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHOPLEVERS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, REVENUE, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.

9.2 Cap. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (OR ONE HUNDRED U.S. DOLLARS ($100), IF GREATER).

9.3 Basis. THE LIMITATIONS IN THIS SECTION APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY.

10. Indemnification

You agree to indemnify, defend, and hold harmless ShopLevers and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Data or your violation of any third-party rights; (c) your violation of this Agreement or applicable law; or (d) any dispute between you and a third party relating to the Service or Your Data.

11. Termination

By You. You may cancel your subscription at any time through the Service or by contacting us. Cancellation will take effect at the end of the current billing period unless we agree otherwise.

By Us. We may suspend or terminate your access to the Service immediately, with or without notice, if you breach this Agreement or if we are required to do so by law. We may also discontinue the Service or your plan upon reasonable notice.

Effect of Termination. Upon termination, your right to access and use the Service ceases. We may retain Your Data for a limited period after termination as described in our Privacy Policy, after which we may delete it. Sections that by their nature should survive (e.g., Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law) will survive termination.

12. General

12.1 Governing Law. This Agreement shall be governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

12.2 Dispute Resolution; Binding Arbitration; Class Action Waiver; Jury Waiver. To the fullest extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to this Agreement or the Service shall be resolved exclusively by binding arbitration, rather than in court, except that either party may bring an individual action in small-claims court if the claim qualifies. The Federal Arbitration Act and federal arbitration law apply. You and ShopLevers agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. You and ShopLevers waive any right to a jury trial. Arbitration shall be administered by a recognized arbitration organization (e.g., JAMS or the American Arbitration Association) under its commercial rules. The arbitrator's award may be entered in any court of competent jurisdiction. If any part of this arbitration provision is found unenforceable, the rest remains in effect.

12.3 Changes. We may modify this Agreement from time to time. We will post the updated Agreement on this page and update the "Last updated" date. If changes are material, we will provide additional notice (e.g., by email or a notice in the Service). Your continued use of the Service after the effective date of changes constitutes acceptance of the modified Agreement. If you do not agree, you must stop using the Service and cancel your subscription.

12.4 Entire Agreement. This Agreement, together with our Privacy Policy and any order or plan-specific terms we provide, constitutes the entire agreement between you and ShopLevers regarding the Service and supersedes any prior agreements or communications.

12.5 Severability. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will remain in effect.

12.6 Waiver. Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

12.7 Assignment. You may not assign this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.

13. Contact

For questions about this EULA or the Service:

  • Email: support@shoplevers.com
  • Website: https://shoplevers.com

ShopLevers